Customer Relationship Management
What is a CRM?
Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes.
Why do I need a CRM?
You will need a CRM system if you want to do the following:
- Have a centralised store for all your customer contact (emails, meetings, history).
- Want to track any issues your customers have with your company both services and products.
- Manage campaigns, ads, newsletters and track progress.
- Want to track your customers through all stages - sales, delivery
Using opensource CRM solutions
We are happy to customise our CRM system to meet your specific requirements. We can also help you integrate any of the popular CRM systems too. We have also worked with on-demand and on-premise installations
Why use Webdigi to build a CRM?
Webdigi understands the challenges to implementing a successful CRM. CRM initiatives often "fail" because implementation was limited to software installation, without providing the context, support and understanding for employees to learn, and take full advantage of the information systems. Equally critical is the human aspect of the implementation. A successful implementation requires an understanding of the expectations and needs of the stakeholders involved.
Find out more on how Webdigi can provide the CRM solution that's right for you
Our Services
- The Webdigi Approach
- Website Development
- Web Application Development
- Customer Relationship Management
- Content Management System
- Wimpy player integration
- Ecommerce shop development
- Payoffline integration
- Facebook application development
